Refund policy

 

Refund Policy

At Tone Deaf Supply, we want you to love your gear as much as we love making it. If something went wrong, we'll make it right, no runaround, no nonsense.

What we cover

We offer refunds on:

• Items that were sent incorrectly (wrong size, wrong design, that's our our bad.
• Damaged or defective products that arrived that way

We're a print-on-demand operation, which means every order is made specifically for you. We can't accept returns for sizing issues or change-of-heart situations, so please double-check your size and order details before checking out. When in doubt, size up,  turnout gear taught us that.

How to request a refund

Refund requests must be submitted within 30 days of your purchase date. After that, we can't guarantee we'll be able to help.

To get the process started, contact us at support@tonedeafsupply.com with:

• Your order number
• A brief description of the issue
• A photo of the problem if it's a damaged or defective item

We'll get back to you as quickly as we can, we may be running on station coffee, but we're paying attention.

Take care of your gear

For best results, follow the washing and care instructions included with your order. Proper care means your shirt stays looking sharp through however many shifts it takes to get a day off.

Policy updates

This policy may be updated at any time without prior notice. For the most current version, reach out to support@tonedeafsupply.com and we'll fill you in.